{"id":11,"date":"2026-04-02T15:00:00","date_gmt":"2026-04-02T15:00:00","guid":{"rendered":"https:\/\/mawad-atelier.com\/?page_id=11"},"modified":"2026-06-03T08:54:51","modified_gmt":"2026-06-03T08:54:51","slug":"politica-devolucoes-reembolsos","status":"publish","type":"page","link":"https:\/\/mawad-atelier.com\/en\/politica-devolucoes-reembolsos\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Returns &amp; Refunds Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This Returns and Refunds Policy applies to all purchases made through the MAWAD online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns within 14 days of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>In perfect condition<\/li>\n\n\n\n<li>In the original packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns that do not meet these conditions may be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Initiate a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate the process, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Email: <a href=\"mailto:hello@mawad-atelier.com\">hello@mawad-atelier.com<\/a><\/li>\n\n\n\n<li class=\"translation-block\">Social media (preferably via <a href=\"http:\/\/www.instagram.com\/mawad.atelier\" target=\"_blank\" rel=\"noopener\" title=\"\">Instagram<\/a>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your order number and a brief description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the initial contact, we will provide the next steps and the return shipping details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are the responsibility of the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MAWAD does not cover shipping costs for voluntary returns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a tracked shipping service to ensure delivery. MAWAD is not responsible for lost or undelivered return shipments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned item has been received and inspected, the refund will be processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund will be issued using the same payment method used for the original purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing times may vary depending on the bank and the payment method used.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Defective or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a defective item or an item different from the one ordered, you must contact us within 48 hours of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, an appropriate solution will be provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In these cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MAWAD covers the shipping costs<\/li>\n\n\n\n<li>The issue will be handled as a priority<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">MAWAD does not offer direct exchanges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like a different item, you will need to place a new order after returning the original item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sale Items and Promotions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Items purchased on sale or with a discount are not eligible for return, except in the case of a defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This condition applies to all promotional campaigns, discount codes, and sale periods.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding returns, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><a href=\"mailto:hello@mawad-atelier.com\" id=\"mailto:hello@mawad-atelier.com\" target=\"_blank\" rel=\"noreferrer noopener\">hello@mawad-atelier.com<\/a> or via <a title=\"\" href=\"http:\/\/www.instagram.com\/mawad.atelier\" target=\"_blank\" rel=\"noopener\">Instagram<\/a> through direct message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will respond as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos A presente Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos aplica-se a todas as compras realizadas na loja online MAWAD. Aceitamos devolu\u00e7\u00f5es at\u00e9 14 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda. Os artigos devem estar: Devolu\u00e7\u00f5es que n\u00e3o cumpram estas condi\u00e7\u00f5es podem ser recusadas. Como iniciar uma devolu\u00e7\u00e3o Para iniciar o processo, contacte-nos atrav\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"MAWAD","author_link":"https:\/\/mawad-atelier.com\/en\/author\/mawad\/"},"uagb_comment_info":0,"uagb_excerpt":"Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos A presente Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos aplica-se a todas as compras realizadas na loja online MAWAD. Aceitamos devolu\u00e7\u00f5es at\u00e9 14 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda. Os artigos devem estar: Devolu\u00e7\u00f5es que n\u00e3o cumpram estas condi\u00e7\u00f5es podem ser recusadas. Como iniciar uma devolu\u00e7\u00e3o Para iniciar o processo, contacte-nos atrav\u00e9s&hellip;","_links":{"self":[{"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":3687,"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/3687"}],"wp:attachment":[{"href":"https:\/\/mawad-atelier.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}